At Sree Akhila Jewellery, customer satisfaction is important to us. This policy explains the
conditions under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
- Returns or exchanges may be considered only for eligible jewellery items and
subject to inspection.
- Requests must be raised within [X] days from the date of delivery or purchase.
- The jewellery must be unused, unworn, undamaged, and returned in its original
condition along with the original invoice and packaging.
2. Items Not Eligible for Return or Refund
The following items cannot be returned or refunded:
- Customized, engraved, made-to-order, or personalized jewellery
- Jewellery altered in size or design at the customer’s request
- Products damaged due to misuse, wear and tear, or improper storage
- Gift cards, promotional items, or discounted sale items (if applicable)
3. Return Process
- To request a return or exchange, customers must contact us through our official
phone number, email, or verified social media channels.
- Returned items will undergo quality and purity inspection before approval.
- Sree Akhila Jewellery reserves the right to accept or reject a return
based on inspection results.
4. Exchanges
- Eligible products may be exchanged for another jewellery item of equal or higher
value.
- Any price difference must be paid by the customer.
- Exchanges are subject to current market rates and availability.
5. Refunds
- Approved refunds will be processed through the original mode of payment.
- Refunds may exclude making charges, taxes, or transaction fees where applicable.
- Refund processing may take 7–10 working days, depending on the bank or payment
provider.
6. Gold & Diamond Rate Variation
- Refunds and exchanges are calculated based on prevailing market rates at the
time of return, not the original purchase rate.
- Making charges, wastage, and certification charges are non-refundable, unless
otherwise stated.
7. Shipping & Handling for Returns
- Customers are responsible for securely returning the jewellery unless the return
is due to an error on our part.
- We are not responsible for loss or damage during return transit.
8. Store Purchases
- Return and exchange terms for in-store purchases may vary and will be
communicated at the time of sale.
- Certain store purchases may qualify only for exchange, not refund.
9. Policy Updates
- This policy may be updated or modified at any time without prior notice.
- The latest policy will be available on our website or official platforms.
